Drifty Box (“Drifty Box”, “we”, “us”, or “our”), operated by [Insert Registered Business Name], respects your privacy and is committed to protecting the personal information you share with us through driftybox.com (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, who we may share it with, and the rights available to you under applicable laws, including the Digital Personal Data Protection Act, 2023 (India).
By accessing our Website, requesting a quotation, placing an order, or otherwise interacting with us, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Depending on your interaction with us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Company Name
- Designation
- Billing Address
- Shipping Address
- GST Details (where applicable)
- Order Details
- Product Customization Instructions
- Logos, Artwork, Images, and Design Files
- Communication History through Email, Phone, WhatsApp, or Contact Forms
- Account Information (if you create an account)
Payment Information
Payments are processed securely through trusted third-party payment gateways. Drifty Box does not store your complete debit card, credit card, UPI, banking credentials, or payment passwords on its own servers.
2. Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Behaviour
- Pages Visited
- Time Spent on Pages
- Referral URLs
- Log Information
- Cookies and Similar Tracking Technologies
This information helps us improve website performance, security, and customer experience.
3. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to:
- Keep your shopping session active
- Remember your preferences
- Improve website functionality
- Measure website performance
- Analyse visitor behaviour
- Improve our marketing efforts
We may use services such as Google Analytics, Meta Pixel, or similar analytics tools.
You may disable cookies through your browser settings; however, some Website features may not function properly if cookies are disabled.
4. How We Use Your Information
We process your information only for legitimate business purposes, including:
- Processing quotation requests
- Manufacturing customised products
- Processing and fulfilling orders
- Shipping and delivery
- Customer support
- Invoice generation
- Payment processing
- Business communication
- Website improvement
- Fraud detection and prevention
- Compliance with legal obligations
- Internal business analytics
- Marketing communications (where permitted by law)
Where legally required, we process personal information based on your consent.
5. Marketing Communications
With your permission, we may send updates regarding:
- New Products
- Corporate Gifting Collections
- Festive Catalogues
- Promotional Campaigns
- Exclusive Offers
- Company Updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at hello@driftybox.com.
6. Sharing of Information
We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.
However, we may share information with trusted service providers only where necessary, including:
- Payment Gateway Providers
- Courier & Logistics Partners
- Printing & Manufacturing Vendors
- Packaging Vendors
- Technology & Website Hosting Providers
- Cloud Service Providers
- Professional Advisors
- Government Authorities where required by law
- Successor Entities in the event of a merger, acquisition, restructuring, or sale of business assets
All such third parties are expected to maintain appropriate security and confidentiality standards.
7. International Data Transfers
Some of our trusted technology partners may process or store your information outside India. Where such transfers occur, we take commercially reasonable measures to ensure that your personal information remains protected in accordance with applicable law.
8. Data Security
We implement appropriate administrative, technical, and organisational safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
While we strive to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Maintain business records
- Resolve disputes
- Meet legal obligations
- Comply with accounting and taxation requirements
When information is no longer required, it is securely deleted or anonymised wherever reasonably possible.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where applicable
- Opt out of marketing communications
- Nominate another individual to exercise your rights where permitted by law
- Submit a grievance regarding our handling of your personal information
We may request identity verification before processing your request.
11. Children’s Privacy
Our Website and Services are intended primarily for businesses and adults. We do not knowingly collect personal information from children.
If you believe that a child has submitted personal information to us, please contact us immediately so that appropriate action can be taken.
12. Third-Party Websites
Our Website may contain links to third-party websites, payment gateways, or social media platforms.
We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their respective privacy policies before sharing any personal information.
13. Privacy & Grievance Officer
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
Drifty Box
Email: hello@driftybox.com
Registered Address: [Insert Full Registered Business Address], New Delhi, India
Privacy & Grievance Officer: [Insert Name]
Email: [Insert Official Email]
We aim to respond to all privacy-related requests within a reasonable period and in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be published on this page together with the revised Last Updated date.
Your continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.